Terms of purchase for digital goods and services

1. Acceptance of Terms

These Terms of Purchase for Digital Goods and Services ("Terms") are between you ("Purchaser," "you," "your") and Virtually Molli LLC ("Company," "we," "us," "our") and govern your purchase of digital products, services, and related offerings ("Products") through the Company's website at virtuallymolli.com or any related domains or subdomains (the "Website"), or in person.

By clicking "Add to Cart," "Buy Now," "Enroll," "Register," or any similar purchase button, submitting payment electronically or in person, or otherwise subscribing or enrolling through the Website, you are agreeing to be bound by these Terms, together with our Website Terms and Conditions located at virtuallymolli.com/terms-and-conditions and our Privacy Policy located at virtuallymolli.com/terms-and-conditions, all of which are incorporated by reference (collectively, the "Agreement"). If there is any conflict between these Terms and the Terms and Conditions, these Terms will control with respect to the purchase and use of Products.

2. Eligibility

By purchasing Products, you represent and warrant that you are at least 16 years old and meet all legal age requirements in your jurisdiction to enter into a binding contract and to purchase and use the Products.

3. Products and Services

Our Products include, but are not limited to:

• Digital downloads and templates (for example, spreadsheet, Canva, and workflow templates such as the Google Sheets Invoice Tracker and Canva Testimonial Templates);
• Hosted digital tools, widgets, and code snippets that you install, embed, or access through your own platforms (for example, the Checkout Glow-Up, ThriveCart Banner Generator, Dubsado Sticky Nav, and Google Calendar Widget), including versions licensed for personal use and versions licensed for agency or client use;
• Online workshops and educational content, including the Right-Fit Tools Workshop, its evergreen replay, live workshop sessions, and related live Q&A and replay sessions;
• Custom GPTs, AI-powered tools, chatbots, AI assistants, prompt libraries, and automation workflows; and
• Other digital products, tools, and related services offered through the Website from time to time.

4. Pricing and Payment

By providing the Company with your preferred payment method, you represent that you: (i) are authorized to use, and (ii) authorize the Company to charge that payment method (the "Authorized Payment Method") for all fees related to your purchase of the Products (collectively, the "Fees"). Unless otherwise indicated, all Fees are stated and charged in U.S. dollars (USD).

Taxes. You are responsible for all applicable taxes, duties, and governmental charges associated with your purchase, unless the Company is legally required to collect such amounts. If the Company is required to collect sales tax or other transaction taxes, the applicable tax will be added to your order total at checkout.

One-Time Purchases. Products are sold on a one-time purchase basis. The full purchase price is due at the time of checkout.

Promotions and Discounts. We may occasionally offer promotions, discounts, limited-time offers, or bonuses ("Promotions"). Promotions are available at the Company's discretion and are not guaranteed to be available at the time of your purchase. The Company reserves the right to modify, suspend, or terminate any Promotion at any time. Unless otherwise stated, Promotions cannot be applied retroactively to prior purchases and cannot be combined with other offers.

Pricing and Availability. We strive to present accurate Product descriptions, images, and pricing on the Website, but errors may occur. The Company reserves the right to correct any errors in Product listings, pricing, descriptions, specifications, or availability at any time without prior notice. If a Product you purchased was listed at an incorrect price due to a typographical or system error, the Company will notify you and provide the option to confirm your order at the correct price or cancel for a full refund.

Product and Service Discontinuation. The Company reserves the right to modify, suspend, or permanently discontinue any Product or Service, in whole or in part, at any time and for any reason, in its sole discretion. If the Company discontinues a Product or Service:

• Products Already Delivered. If a digital Product has been fully delivered to you (e.g., a template, ebook, or digital download that you have already accessed or downloaded), no refund, credit, or compensation will be issued.
• Products with Ongoing Access. If the Company discontinues a Product for which you have paid for a defined access period that has not yet expired (e.g., a course or workshop replay with a defined access window, or a program with scheduled sessions), the Company will provide at least 30 days' advance notice and will, at its sole discretion, offer one of the following:
  • A pro-rata refund for the unused portion of your paid access period.
  • A credit of equivalent value toward another Product or Service offered by the Company.
  • Extended access to download or save available materials before the discontinuation date.
• Live Events Not Yet Held. If the Company cancels a live event and does not reschedule it, the terms in Section 7 (Cancellation and Rescheduling by the Company) apply.

The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of any Product or Service.

Payment Disputes. If you initiate a chargeback or payment dispute with your financial institution, the Company may:

• Present these Terms, order confirmation, and delivery records to your financial institution, payment processor, and/or investigating agency.
• Suspend or terminate your access to the Products pending resolution.
• Pursue recovery of the original purchase amount plus any fees or costs incurred by the Company as a result, to the extent permitted by law.

We encourage you to contact us at hello@virtuallymolli.com before initiating a chargeback so we can attempt to resolve the issue directly.

5. Delivery and Order Confirmation

When you complete a purchase, you will receive an order confirmation via email with details concerning your purchase and Product delivery. It is your responsibility to review the order confirmation and notify us promptly at hello@virtuallymolli.com if there are any errors.

Delivery methods and timelines vary by Product type:

• Digital Downloads and Templates. Delivered electronically upon receipt of payment, either through a download link on the Website or via email.
• Online Courses and Prerecorded Content. Access provided through the Website or a third-party learning platform upon receipt of payment.
• Live Workshops, Webinars, and Events. Registration confirmation and access details provided via email following purchase. See Section 7 for live event terms.
• Custom GPTs, AI Tools, and Prompt-Based Products. Access provided through the Website or a third-party platform upon receipt of payment. See Section 8 for AI Product terms.

6. Refunds and Returns

Our refund policy varies by Product type:

• Digital Downloads and Templates: Due to the nature of digital products being immediately accessible upon purchase, all sales are final.
• Hosted Tools and Widgets: Because access and license keys are delivered immediately upon purchase, all sales are final.
• Online Courses and Prerecorded Content (including the workshop evergreen replay): We offer a 14-day refund period beginning on the date of purchase. To request a refund, contact us at hello@virtuallymolli.com within the refund period. You must not have accessed more than 25% of the Product content to be eligible. Refunds will be processed to your original Authorized Payment Method within 10 business days of approval.
• Live Events (including live workshops): All sales are final. See Section 7 for cancellation and rescheduling.
• Custom GPTs and AI Products: All sales are final.

7. Live Events, Workshops, and Webinars

Event Details. Specific dates, times, locations (or virtual access links), and other details for live events will be communicated via email and/or the Website following your purchase.

Cancellation and Rescheduling by the Company. The Company reserves the right to cancel or reschedule any live event. If the Company cancels an event:

• You will be offered the option to attend the rescheduled event, receive a credit toward a future event, or receive a full refund.
• Refunds will be processed to your original Authorized Payment Method within 10 business days.

If the Company reschedules and you are unable to attend the new date, you may request a refund or credit by contacting us at hello@virtuallymolli.com within 14 days of the rescheduling notice.

Cancellation by the Purchaser. All live event purchases are final. If you are unable to attend, you may designate a substitute attendee by notifying us at hello@virtuallymolli.com at least 3 days prior to the event. No refunds, credits, or transfers will be issued for no-shows.

Recording and Transcription Prohibition. You may not, and may not permit any third party or automated tool to, record, capture, screenshot, screen-record, livestream, photograph, transcribe, or otherwise reproduce any portion of a live event. This prohibition includes, without limitation:

• Audio or video recording via any device or software.
• Screen capture or screen recording tools.
• Artificial intelligence note-taking, transcription, or summarization tools (e.g., Otter.ai, Fireflies.ai, Fathom, and similar products).
• AI meeting assistants, bots, or automated attendees of any kind.
• Manual transcription for the purpose of reproduction or distribution.

You may take personal handwritten or typed notes for your own private reference only. Such notes may not be shared, published, distributed, or used to create any product or content.

Any violation of this section will result in immediate removal from the event and revocation of your License without refund. The Company reserves the right to pursue all available legal remedies, including claims for damages and injunctive relief.

Name, Image, Likeness, and Recording Release. By registering for and attending any live event (whether virtual or in-person), you acknowledge and agree that:

• The Company may record, photograph, livestream, or otherwise capture the event, including any audio, video, images, screenshots, chat transcripts, and any questions, comments, or contributions you make (collectively, "Event Recordings").
• You grant the Company a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, transferable, and sublicensable right and license to use, reproduce, modify, distribute, display, and create derivative works from the Event Recordings, including your name, image, likeness, voice, and any statements or contributions, for any lawful business purpose. This includes reselling the Event Recording as a standalone product, incorporating it into courses or other Products, and using it in marketing and promotional materials.
• You waive any right to inspect or approve any use of the Event Recordings and any right to compensation for such use.
• If you do not wish to appear in Event Recordings, you must notify the Company in writing at hello@virtuallymolli.com prior to the event. For virtual events, you may turn off your camera and use a pseudonym, in which case your audio contributions may still be included. For in-person events, the Company will make reasonable efforts to accommodate your request but cannot guarantee complete exclusion from all recordings or photographs.
• It is your responsibility to avoid sharing confidential, sensitive, or personally identifiable information during live events. The Company will make reasonable efforts to exclude such information from recordings before using them, but cannot guarantee complete exclusion.

Guest Trainers and Third-Party Presenters. The Company may invite guest trainers, experts, or third-party presenters to provide content during live events or within the Products. The following terms apply:

• The Company disclaims all liability for the content, advice, or opinions shared by guest trainers. Guest trainer content is for educational and informational purposes only and does not constitute professional advice. Views expressed by guest trainers are their own and do not necessarily reflect the views of the Company.
• The Company does not endorse or guarantee the accuracy, completeness, or usefulness of any information provided by guest trainers. You should exercise your own judgment when implementing any strategies shared during guest sessions.
• All intellectual property rights in guest trainer materials remain the property of the respective trainers and/or the Company. You are granted a limited, non-exclusive, non-transferable, revocable license to use guest trainer materials solely for your personal or internal business purposes in connection with your purchase. All recording and transcription prohibitions in this Section 7 apply equally to guest trainer sessions.
• The Company reserves the right to modify the schedule or content of guest trainer sessions, or to cancel them, at its discretion, with or without notice.

Participant Conduct. You agree to conduct yourself in a professional and respectful manner at all live events. The Company reserves the right to remove any participant for disruptive, offensive, or otherwise inappropriate behavior, without refund.

Technical Requirements. For virtual events, you are responsible for ensuring you have a reliable internet connection and compatible hardware and software. The Company is not responsible for any inability to participate due to your technical issues, internet outages, or equipment failures.

8. License Grant and Intellectual Property

By purchasing Products, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Products for your personal or internal business use only (the "License"), subject to the terms below. The Company owns and retains all rights, titles, and interests in and to the Products, including all copyrights, trademarks, trade secrets, and other intellectual property rights. Nothing in these Terms transfers any intellectual property ownership to you. All rights not expressly granted are reserved by the Company.

Templates, Digital Downloads, and Customizable Products. You may modify, copy, edit, print, and adapt the Product for use for yourself and/or your business, provided you adhere to all applicable laws and these Terms. You may not reproduce, give away, publish, sell, license, or distribute the Product (or any modified version) to any third party. Permission to modify does not grant ownership of the underlying intellectual property. If multiple team members need access, you must purchase an additional License for each. Where a Product is offered under both a personal-use license and an agency or client-use license, the scope of your rights is governed by the license tier you purchased and any terms stated on the Product listing at checkout.

Online Courses and Prerecorded Content. Your License grants you access to view and use course materials for your personal or internal business learning purposes only. You may print or save instructional materials for personal reference, provided all original formatting, copyright notices, and branding remain intact. You may not share, copy, reproduce, record, publish, sell, or distribute course content in any form. Additional team members require additional Licenses.

Course Access Duration. Your access to online course and prerecorded content will remain active for 12 months from the date of purchase. The Company reserves the right to update, modify, or discontinue course content at any time. If the Company discontinues access to a purchased course, you will receive at least 30 days' notice. See Section 4 (Product and Service Discontinuation) for applicable remedies.

Live Workshops, Webinars, and Events. Your License grants you the right to attend and participate in the live event for which you registered. You may take personal notes in accordance with the Recording and Transcription Prohibition in Section 7. If the Company provides recordings or supplemental materials following the event, the license terms for Online Courses and Prerecorded Content apply to those materials.

Custom GPTs, AI Tools, and Prompt-Based Products. If the Product is a custom GPT, AI-powered tool, chatbot, AI assistant, prompt library, automation workflow, or similar product that operates on or through a third-party platform (the "AI Product"):

• Your License grants you the right to access and use the AI Product for your personal or internal business use only, as described in the Product description at the time of purchase.
• The Company retains all intellectual property rights in the AI Product, including all prompts, instructions, system configurations, training data, custom knowledge files, and workflows (collectively, the "AI Product IP"). The AI Product IP constitutes the Company's trade secrets and confidential information.
• You may not, directly or indirectly:
  • Access, view, extract, reverse engineer, decompile, or attempt to discover the underlying AI Product IP.
  • Copy, reproduce, or recreate the AI Product or any substantially similar tool based on your use of or interaction with it.
  • Use the AI Product to generate outputs for training, developing, or improving any other AI model, tool, or product.
  • Share, sublicense, resell, or provide access to the AI Product to any third party.
  • Remove, bypass, or circumvent any access controls, usage limits, or other restrictions.
• Platform Dependency. You acknowledge the AI Product operates on a third-party platform (e.g., OpenAI, Anthropic, Google) that the Company does not control. The Company is not responsible for changes, outages, or discontinuations by the third-party platform. If the platform discontinues functionality the AI Product relies on, the Company will make commercially reasonable efforts to migrate to a comparable platform. If no reasonable alternative is available, the Company's sole obligation will be to provide a pro-rata refund for any unused prepaid access period.
• AI Output Disclaimer. The AI Product generates outputs using artificial intelligence that may be inaccurate, incomplete, or inappropriate. The Company does not warrant the accuracy or suitability of any AI-generated output. You are solely responsible for reviewing and verifying all outputs before relying on them.
• Data and Privacy. Your inputs to the AI Product may be processed by the third-party platform provider under its own terms of service and privacy policy. The Company is not responsible for how the platform provider processes your data. Do not input sensitive personal information, confidential business information, or protected health information unless the Product description specifically states such use is supported.
• Usage Limits. The Company may impose usage limits described in the Product description or order confirmation, and may modify them with reasonable notice.

Bundled Community Access. If your purchase includes access to an online community, forum, or group (whether on the Website, a social media platform, or a third-party platform), your access is limited to the duration specified in the Product description or order confirmation. You agree to comply with any posted community guidelines and to conduct yourself professionally and respectfully. The Company reserves the right to remove you from the community for conduct that is disruptive, offensive, or in violation of these Terms, without refund.

• Community Confidentiality. You will not share, disclose, or distribute any content, discussions, strategies, or materials shared by the Company or other members within the community to any non-member. You will respect the privacy of other members and will not share their personal information or business strategies outside the community without their explicit consent. You acknowledge that the Company cannot control the actions of other members and cannot guarantee that information you share will remain confidential, though each member contractually agrees to these obligations.
• Peer-to-Peer Interactions. Information and opinions shared by other community members are based on their own experiences and perspectives. The Company disclaims all liability for actions taken or decisions made based on information shared by other members. The Company does not guarantee the accuracy or effectiveness of any member-provided advice. Use your own judgment and seek professional guidance when making important decisions. The Company reserves the right to moderate discussions and remove content that violates these Terms.

General License Restrictions. Regardless of Product type, you may not:

• Resell, sublicense, distribute, or make available the Products (or any portion) to any third party.
• Share your account credentials or allow any other person to access the Products through your account.
• Use the Products to develop, create, sell, distribute, or offer any product, service, or content that is substantially similar to or competitive with the Products or the Company's business offerings. This includes using the Products as a foundation, framework, or reference to build competing templates, courses, programs, tools, or digital products.
• Remove, alter, or obscure any copyright, trademark, or proprietary notices on the Products.
• Grant master resell rights, private label rights, or any other rights enabling third parties to resell or distribute the Products.
• Make the Products available through any file-sharing, peer-to-peer network, or similar service.
• Use the Products to create derivative products for sale or distribution.

Enforcement and Remedies. If the Company reasonably believes you have violated any License restriction above, the Company may immediately revoke your License and terminate your access to the Products without refund. If you distribute the Products to unauthorized third parties, you agree to pay the Company the then-current retail price of the Product for each instance of unauthorized distribution, as liquidated damages representing a reasonable estimate of the Company's loss. The Company also reserves the right to pursue all other available legal remedies, including claims for actual damages and injunctive relief.

Confidentiality of Product Content. By accessing the Products, you agree to treat the following as confidential and proprietary information of the Company: strategies, frameworks, methodologies, proprietary processes, business models, formulas, systems, and other non-public information contained within or disclosed through the Products (collectively, "Confidential Information"). You shall not disclose, share, distribute, or use Confidential Information for any purpose other than the permitted use of the Products under this License.

This duty of confidentiality survives the termination or expiration of your access to the Products. This provision does not restrict your use of general knowledge, skills, or principles that are commonly known in your industry or that you independently developed without reliance on the Products.

9. Publicity and Content Release

Live Event Participants. Your name, image, likeness, and recording rights as a live event participant are governed by Section 7 (Name, Image, Likeness, and Recording Release).

Testimonials, Reviews, and Feedback. If you submit reviews, testimonials, images, comments, or other feedback about the Products on any platform, such feedback is governed by the User Submissions and Content License provisions in our Terms and Conditions. By submitting feedback, you grant the Company a license to use it, including your name and likeness, for marketing and promotional purposes as described in the Terms and Conditions.

Non-Disparagement. You agree to refrain from making defamatory, derogatory, or disparaging statements, whether publicly or privately, to any third party regarding the Company, its officers, directors, employees, agents, Products, or Services, other than as required by law. This includes directing or encouraging others to make such statements.

This provision does not restrict your ability to: (a) post honest reviews, ratings, or performance assessments about the Products on any platform; (b) provide truthful information in response to a legal proceeding, governmental inquiry, or regulatory investigation; or (c) exercise any rights that cannot be waived by contract under applicable law.

This section survives termination.

Suggested Products and Recommendations. The Products may include suggestions or recommendations regarding third-party products, tools, or services. These are provided for informational purposes only and do not constitute endorsements or warranties, whether or not an affiliate relationship exists. You are solely responsible for evaluating and purchasing any suggested products.

10. Disclaimer of Warranties

You understand and agree that the Products are informational and educational in nature and do not constitute legal, medical, financial, tax, or other professional advice. The Company is not responsible for decisions you make or actions you take based on the Products. You are solely responsible for evaluating whether any information in the Products is appropriate for your circumstances.

THE PRODUCTS ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

THE COMPANY MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION IN THE PRODUCTS AND DOES NOT GUARANTEE THE PRODUCTS WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

THE COMPANY DOES NOT GUARANTEE ANY SPECIFIC RESULTS, INCLUDING FINANCIAL, BUSINESS, HEALTH, OR PERSONAL OUTCOMES, FROM YOUR USE OF THE PRODUCTS. TESTIMONIALS, CASE STUDIES, OR EXAMPLES REPRESENT INDIVIDUAL EXPERIENCES AND ARE NOT GUARANTEES OF SIMILAR RESULTS. YOUR RESULTS WILL VARY DEPENDING ON YOUR ACTIONS, EFFORTS, SKILLS, MARKET CONDITIONS, AND INDIVIDUAL CIRCUMSTANCES. NOT ACHIEVING YOUR DESIRED RESULTS IS NOT GROUNDS FOR A REFUND.

WITH RESPECT TO AI PRODUCTS, THE COMPANY SPECIFICALLY DISCLAIMS ANY WARRANTY THAT: (A) AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR ERROR-FREE; (B) THE AI PRODUCT WILL BE COMPATIBLE WITH ANY SPECIFIC PLATFORM VERSION OR UPDATE; OR (C) THE THIRD-PARTY PLATFORM WILL REMAIN AVAILABLE OR UNCHANGED.

Earnings and Income Disclaimer. Any earnings, income, or financial claims or examples shown on the Website or in the Products are estimates, hypothetical scenarios, or individual testimonials only. They do not represent guarantees of your actual results. Past performance is not indicative of future results. The Company makes no income or financial claims of any kind regarding outcomes from your use of the Products. Your results will vary depending on your actions, effort, skills, market conditions, and circumstances. There is no guarantee you will earn any money using the Products, and financial risks are involved. We recommend carefully evaluating your own situation before making any decisions.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR PURCHASE OR USE OF THE PRODUCTS, REGARDLESS OF THE LEGAL THEORY AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY SHALL NOT BE LIABLE FOR DAMAGES IN CONNECTION WITH: (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL, OR DATA; OR (III) THIRD-PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY.

TO THE EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT.

THIS LIMITATION SHALL NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, agents, licensors, service providers, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your purchase or use of the Products.
• Your violation of these Terms or any applicable law.
• Your violation of any third party's rights, including intellectual property, privacy, or publicity rights.
• Any content you create using or derived from the Products.
• Your improper or unauthorized use of the Products.

13. Termination

We may terminate or suspend your access to the Products at any time, with or without cause, and with or without notice, including if we reasonably believe you have violated these Terms. Upon termination:

• Your License is immediately revoked.
• You remain responsible for all Fees incurred prior to termination.
• The Company will have no further obligation to provide the Products to you.

The Company's right to discontinue Products under Section 4 is separate from and in addition to its right to terminate individual access under this section.

All provisions that by their nature should survive termination shall survive, including intellectual property, license restrictions, confidentiality, non-disparagement, limitation of liability, indemnification, and dispute resolution.

14. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Informal Resolution. In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your purchase or use of the Products ("Dispute"), you and the Company agree to first attempt to resolve the Dispute informally by contacting us at hello@virtuallymolli.com. If the Dispute is not resolved within thirty (30) days, either Party may initiate binding arbitration.

Binding Arbitration. Any Dispute that cannot be resolved informally shall be resolved through binding arbitration conducted in accordance with the rules of the American Arbitration Association ("AAA"). The arbitration shall be conducted in Sarpy County, Nebraska. If the arbitration cannot proceed in the designated jurisdiction, it shall be conducted remotely via videoconference or in a jurisdiction mutually agreed upon by the Parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING DISPUTES ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

Costs and Attorney's Fees. Each Party shall bear its own costs in connection with the arbitration. Filing fees and arbitrator compensation shall be governed by AAA's applicable rules. If any legal action, arbitration, or other proceeding is brought for enforcement of these Terms or because of an alleged breach, the successful or prevailing Party shall be entitled to recover reasonable attorneys' fees and costs incurred, in addition to any other relief to which it may be entitled.

Exceptions. Either Party may bring an individual action in small claims court for Disputes within jurisdictional limits. Either Party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent infringement, misappropriation, or violation of intellectual property rights.

15. Governing Law

These Terms are governed by the laws of the State of Nebraska, without regard to conflict of law principles.

16. Force Majeure

The Company shall not be liable for any failure or delay in delivering the Products resulting from circumstances beyond its reasonable control, including natural disasters, acts of government, pandemics, epidemics, cyberattacks, internet or telecommunications failures, power outages, labor disputes, supply chain disruptions, or interruptions to third-party services.

17. Privacy

Your purchase and use of the Products is also governed by our Privacy Policy, located at virtuallymolli.com/terms-and-conditions.

18. Notices

We may provide notice to you by: (i) sending a message to the email address associated with your account, or (ii) posting a notice on the Website. Notices sent by email are effective at the time of sending. Notices posted to the Website are effective upon posting.

You may provide notice to the Company by certified mail to:

Virtually Molli LLC

6311 Ames Ave, Unit 147

Omaha, NE 68104

Notices by certified mail are effective upon actual receipt.

19. Modifications

We reserve the right to update these Terms at any time. The "Last Updated" date reflects the latest version. We will notify you of material changes by posting a notice on the Website or emailing the address associated with your account. Continued use of the Products after changes constitutes acceptance of the revised Terms.

20. Assignment

You may not transfer or assign any rights or obligations under these Terms without the Company's prior written consent. The Company may freely assign its rights and obligations. These Terms bind and inure to the benefit of the Parties and their respective successors and permitted assigns.

21. Severability and Waiver

If any provision is held invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All remaining provisions continue in full force.

No failure or delay by the Company in exercising any right constitutes a waiver. Any waiver is effective only if in writing and signed by an authorized Company representative.

22. Entire Agreement

These Terms, together with the Terms and Conditions, Privacy Policy, and any order confirmation or additional terms presented at purchase, constitute the entire agreement between you and the Company regarding the purchase and use of Products. These Terms supersede all prior agreements, understandings, and communications on this subject matter. Headings are for convenience only and do not affect interpretation.

The Company reserves all rights not expressly granted.